Politique de confidentialité

 

 

Effective Date: 6 October 2023

Welcome to Whisperz! This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit, use our services, or make a purchase from whisperz.co.uk (referred to as the "Site" or "Services"). By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, reflecting changes in our practices, operational needs, legal requirements, or for other reasons. We will post the revised Privacy Policy on the Site, indicate the "Last updated" date, and comply with applicable legal requirements.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, depending on how you interact with us. This information varies based on your interactions with our Site.

Besides specific purposes outlined below, we may use collected information to communicate with you, provide our Services, meet legal obligations, enforce terms of service, and protect our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we gather depends on your interactions with our Site and use of our Services. When we say "personal information," we mean data that can identify, relate to, describe, or be linked with you. Here are the categories and types of personal information we collect:

Information You Directly Provide to Us

This includes:

  • Basic contact details: Your name, address, phone number, and email.
  • Order information: Details such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, and security questions.
  • Shopping information: Items you view, place in your cart, or add to your wishlist.
  • Customer support information: Details you include in communications with us through the Services.

Certain Services features may require you to provide specific information about yourself. While you can choose not to provide this information, doing so may limit your access to certain features.

Information We Collect through Cookies

We automatically collect some information about how you use our Services ("Usage Data"). We do this using cookies, pixels, and similar technologies. Usage Data includes details about how you access and use our Site and your account. It may cover device information, browser details, network connection information, your IP address, and other details regarding your interactions with our Services.

Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect data on our behalf. This can include:

  • Companies supporting our Site and Services (e.g., Shopify).
  • Payment processors who collect payment information to process your payments.
  • Data collected through online tracking technologies when you visit our Site, open or click on our emails, or interact with our Services or advertisements.

Any information from third parties will be handled according to this Privacy Policy. We are not responsible for third-party information accuracy or their policies and practices. For more information, please see the "Third Party Websites and Links" section below.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: Your personal information is used to provide you with our Services. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional activities. This includes sending marketing, advertising, and promotional communications through email, text messages, or postal mail. We may also display advertisements for our products or services. This allows us to improve our Services and tailor them to your preferences.

Security and Fraud Prevention: We utilize your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activities. If you create an account and use our Services, it's your responsibility to keep your account credentials secure. We recommend not sharing your username, password, or access details with others. If you suspect your account has been compromised, please contact us immediately.

Communicating with You: Your personal information is used for customer support and to enhance our Services. This helps us respond to your needs, provide effective services, and maintain our business relationship with you.

Cookies

We employ cookies on our Site, as many websites do. For specific information about cookies we use in conjunction with Shopify, please refer to their cookie policy at [Insert Shopify Cookie Policy Link]. We use cookies to power and enhance our Site and Services. This includes remembering your actions and preferences, running analytics to understand user interactions with our Services, and optimizing and improving our Services. We may also permit third parties and service providers to use cookies on our Site to customize services, products, and advertising